Shipping
Orders are packed and dispatched within 1–2 business days from our warehouse.
During peak periods, processing times may be slightly longer, but we always do our best to get your order out as quickly as possible.
Shipping times and rates are shown at checkout.
1-Year Warranty
The Oono Backpack V3.5 is covered by a 1-year limited warranty from the date of purchase.
If a manufacturing or material fault occurs under normal use within this period, we’ll repair or replace your backpack at no cost.
We design our gear to last, and we stand behind every piece we make.
Returns
If your purchase isn’t right for you, you may request a return or store credit within 30 days of delivery (conditions apply).
For full details, please see our Shipping & Returns policy.