Pre-ordering allows you to secure your backpack before it is officially available. By placing a pre-order, you'll be among the first to receive the product once it’s ready to ship.

Pre-ordered backpacks are scheduled to ship on the date as stated on the product page. If there are any changes to this date, we’ll notify you via email and keep you updated throughout the process.

Yes, payment is required at the time of pre-order to secure your item.

Yes, you can cancel your pre-order anytime before it ships by contacting our customer support team at support@oonogear.com. Once your order has shipped, it cannot be canceled.

In the unlikely event of a delay, we will notify you immediately and keep you updated on the revised shipping timeline.

Yes! Pre-ordering during the Black Friday promotion means you’ll still receive the FREE aluminum cardholder with your Oono Backpack V2.

Absolutely. Please contact our support team at support@oonogear.com as soon as possible to update your address before the shipping date.

Yes, all pre-orders are backed by our standard return and warranty policies. If you have any issues, our customer service team will assist you.as possible for your customers.

Once your backpack ships on the stated date on the product page, you’ll receive a tracking number to monitor its journey to your doorstep.

Yes, you can order multiple backpacks in one pre-order. Just add the desired quantity to your cart before checking out.

The 20L backpack is great for 2-3 days of clothing, perfect for short trips or daily use, while the 36L can hold 5-7 days of clothing, ideal for longer trips. The 36L also features a detachable waist strap for added comfort when carrying heavier loads.

So, if you're looking for a compact option for light packing, the 20L is ideal. But if you need more storage space and extra comfort features for longer journeys, the 36L is the better choice.

The Oono Backpack V2 is made with water-resistant recycled TPU polyester Oxford 1680D fabric, offering reliable protection against light rain and splashes.

The Oono Backpack V2 is designed with flexibility in mind. The 20L version can expand to 35L, and the 36L version can expand to 55L to accommodate larger loads.

Simply loosen the side buckle clasps to enable expansion when you need more storage, and tighten them to maintain a compact size when the extra space isn’t needed.

Yes, the Oono Backpack V2 comes with a one-year limited warranty, covering any material or workmanship defects under normal use.

For other Oono products, no warranty is provided unless explicitly stated. However, rest assured that all our products are crafted with premium materials and designed to withstand the test of time.

Yes, both the 20L and 36L versions are carry-on approved and fit in most airplane overhead compartments. However, we recommend checking your airline’s specific size requirements.

Definitely. The Oono Backpack V2 is built with scratch-proof, tear-resistant, and water-resistant materials, ensuring it stands up to the rigors of regular travel.

Yes, it’s equipped with thoughtful anti-theft features like a built-in security lock, hidden zippers, and discreet anti-theft pockets to keep your belongings safe

While it doesn’t have dedicated camera compartments, the backpack's padded pockets and secure compartments are suitable for carrying and protecting camera gear.

To clean your backpack, simply spot clean with a damp cloth and mild detergent. Avoid machine washing to maintain the integrity of the materials.